FAQ's
Where is Lohae stocked?
Lohae is primarily stocked in Australia and Hong Kong.
It is also available in select boutiques across Taiwan.
What are your sustainable swimwear fabrics made from?
Every piece of Lohae swimwear is crafted from recycled and sustainable fabrics sourced from Italy. We use ECONYL® yarn, a 100% regenerated nylon fiber made from nylon waste, including fishing nets, fabric scraps, carpet flooring, and industrial plastics
What size should I order?
To find your perfect size, please refer to our Size Guide and any fit notes listed in the product details for the styles you choose. If you need further assistance, feel free to contact us at hello@lohae.au
Does Lohae deliver worldwide?
Yes, we ship worldwide. For more details on shipping, please read below
How long will my order take to arrive?
All orders are processed within 2 - 4 business days of receipt. You’ll receive an email notification once your order has been dispatched, along with an update and tracking number. For any questions about your order, please reach out to us at hello@lohae.au
When will you be restocking sold-out items?
All Lohae styles are handmade in limited quantities. However, we do occasionally restock some of our best sellers in limited sizes. To be notified when an item is back in stock, sign up for notifications on the product page.
To ensure you don't miss out, we recommend ordering as soon as possible
Can I return my order?
We do not offer refunds for incorrect sizing or change of mind, so please review our size guide carefully. However, we do offer returns for store credit. To return an item:
1. Ensure you return the items within 14 days of receipt.
2. Items must be in their original condition - unwashed, unworn, with original tags and hygiene stickers intact.
3. Customers are responsible for return shipping costs.
If you believe you have received a faulty or incorrect item, please email us at hello@lohae.au before returning it
Shipping
We offer Free Shipping on all orders over $200 AUD within Australia, New Zealand and Aisa.
Australia
Standard Shipping (2-8 business days): Free for orders over $200 AUD, or $10 for orders under $200
Express Shipping (1-4 business days): $15
New Zealand
DHL International Courier (3-6 business days): Free for orders over $200 AUD or $30 AUD for orders under $200.
Taiwan
SF express (3-5 business days): Free for orders over $200 AUD or $10 AUD for order under $200
Asia
SF Express (3-8 business days): Free for orders over $200 AUD, or $15 AUD for orders under $200
The rest of the world
Express International Shipping
(5-10 business days): $50 AUD
The indicated delivery timeframes above are based on business days and apply to metro areas. Please allow extra time for delivery to regional or country areas.
Kindly note that these delivery times are estimates and cannot be guaranteed.